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    Beyond Diversity: A New Framework for Maximizing Effectiveness Across Differences

    Date: October 9, 2012, 5:30pm – 8:00pm
    Inn & Spa at Loretto
    211 Old Santa Fe Trail
    $30 per member, $35 per non-member, $40 walk-in
    Event Type:
    Dinner Meeting
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    Beyond DiversityTM: A new Framework for Maximizing Effectiveness Across Differences

    Presented by Susana Rinderle, M.A. - Susana Rinderle Consulting

    Does this sound like you, or like leaders in your organization?

    • It keeps me up at night wondering how we can do better by our diverse communities. I know where I want us to go but no idea how to get there!
    • I've tried everything I can think of to make us more diverse and I'm stuck!
    • We have these data on disparities and inequities but I don't know how to eliminate them!
    • It's heartbreaking to see so many non-white employees frustrated and leaving us - I need to figure out what the problem is and fix it right away!
    • We had this awful incident and now people are accusing us of being racist and discriminatory. That's not who we are - I don't know what to do!
    • I'm tired of quick-fix, feel-good temporary solutions - I need something real that lasts, whatever it takes

    You're not alone!

    It isn't always easy to work well with people who are different from us. Our brains -- particularly the older parts of our brains -- aren't well-equipped to help us connect and communicate effectively with strangers.
    In fact, science is showing that it's not always our good intentions and conscious thoughts that make us do what we do. It's often our unconscious beliefs and thoughts that drive our behaviors! That's how we can mean well and still come across to people in a negative way!

    Also, few of us are taught the critical internal skills necessary to choose and do behaviors that work -- like effective communication, problem solving, and conflict management. However, these skills are now must-haves to creating healthy relationships, organizations and profits in today's increasingly diverse world.

    In this diverse world, we need everyone's unique gifts to flourish -- for the benefit of all. We need to create environments where everyone's genius can thrive so we can quickly and effectively do the important work before us, and solve the pressing problems we face together.

    Susana Rinderle, M.A., is a trainer, facilitator, coach, change agent, and interculturalist committed to human evolution, equity, and social justice. 

    A native of Los Angeles, Susana has over 35 years of personal experience interacting across cultures, and 20 years of professional experience. Her varied professional background includes urban social work, journalism, the performing arts, non-profit and educational program management, international business consulting, university instruction and healthcare management. She has traveled extensively on three continents, and lived twice in Mexico.

    Most recently, Susana was the co-founder and first Manager of the Office of Diversity, Equity & Inclusion for University of New Mexico Hospitals, where she was previously an in-house trainer and organizational development consultant for five years.  She was a participant and award recipient of the 2009-2010 Disparities Leadership Program, through the Disparities Solutions Center at Massachusetts General Hospital.  At UNMH, she oversaw all aspects of health equity, cultural competence, health literacy and language services.  She started the Health Literacy Task Force and created and filled the first Senior Specialist in Health Literacy position.  She taught all diversity and Spanish classes for seven years and did multiple presentations and trainings.  She started the LGBT Collaborative in 2010.  She also managed the 20-employee Interpreter Language Services department and served as one of the hospital’s dual role medical interpreters.
    Susana holds a B.A. in sociology from UCLA with an emphasis in race, ethnicity and social stratification.   Her Master’s degree is in intercultural communication from the University of New Mexico, and she conducted her thesis research in Guadalajara, Mexico on interpersonal and intercultural conflict between married partners in which one spouse was Mexican and the other U.S. American. 

    Susana has published articles on topics related to Mexico and U.S. Latinos in commercial magazines such as Black Diaspora, Latin Style, Interrace, Native Americas, Sacramento, and Sacramento News & Review.  Her academic research, mostly on Hispanic/Latino identity labels, has appeared in the Journal of Communication Inquiry, International and Intercultural Communication Annual, The Howard Journal of Communications, The SAGE Handbook of Conflict Communication and Latinos and Latinas in US History and Culture: An Encyclopedia.  

    Susana now considers Albuquerque home (second to Guadalajara) where in her spare time she enjoys her vocations as an athlete, an urban farmer, and a singer-songwriter.


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